Refund Policy

Understanding your rights and options regarding product orders

Refund Policy for B K Enterprises

Thank you for choosing B K Enterprises for your flooring solutions. We strive to provide our customers with the highest quality tiles, marble, granite, and stone products. Please read our refund policy carefully to understand your rights and options regarding product orders.

1. General Policy

Due to the specialized nature of tiles, marble, granite, and stone products, all purchases are generally considered final. However, we understand that unforeseen circumstances can arise. Therefore, we offer the following refund options based on the type of product and timing of your request.

Important: Custom-cut materials, special orders, and products that have been modified to customer specifications cannot be returned or refunded.

2. Refund Eligibility

Full Refunds:

  • You may request a full refund if you cancel your order at least 7 days prior to the scheduled delivery date
  • Products that arrive damaged or defective (must be reported within 48 hours of delivery)
  • Incorrect products delivered due to our error

Partial Refunds (70% of product cost):

  • Cancellations made 3-6 days prior to the scheduled delivery will be eligible for a 70% refund
  • Standard products (not custom-cut) in original packaging and unused condition

No Refunds:

  • Cancellations made less than 3 days before the scheduled delivery
  • Custom-cut tiles, marble, or granite pieces
  • Products that have been installed or used
  • Products damaged due to improper handling by the customer
  • Natural variations in color, pattern, or texture (these are inherent characteristics of natural stone)
3. Order Cancellation by B K Enterprises

In the rare event that we need to cancel your order due to stock unavailability, supplier issues, or other unforeseen circumstances, you will be notified immediately via email and phone.

You will receive a full refund of your payment, including any processing fees and advance payments made. The refund will be processed within 3-5 business days of cancellation.

4. Transfer of Orders

If you are unable to proceed with your order, you may transfer it to another individual or project. Please contact our support team for assistance with the transfer process.

Transfer conditions:

  • The transfer must be completed before the scheduled delivery date
  • The new recipient must accept the same terms and conditions
  • Delivery address changes may incur additional shipping charges
5. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact our support team:

    Email: mailtobkenterprises@gmail.com

    Phone: +91 8147125819

    WhatsApp: +91 8147125819

  2. Provide the following information:
    • Your order number/booking reference
    • Reason for the cancellation or refund request
    • Photos (if reporting damaged or defective products)
  3. Processing time:

    For eligible requests, refunds will be reviewed and processed within 5-7 business days of receiving your request.

  4. Refund credit:

    Once approved for refund, the amount will be credited within 10-15 working days to your original payment method.

6. Quality Guarantee

We stand behind the quality of our products. If you receive tiles, marble, or granite that do not meet our quality standards, we will:

  • Provide a replacement at no additional cost
  • Offer a full refund if replacement is not possible
  • Cover return shipping costs for defective products

Note: Natural variations in stone and ceramic materials are normal and not considered defects. This includes color variations, natural veining patterns, and surface texture differences.

7. Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our current refund procedures.

8. Contact Us

If you have any questions regarding our refund policy, please reach out to us:

B K Enterprises

Email: mailtobkenterprises@gmail.com

Phone: +91 8147125819

WhatsApp: +91 8147125819

Address: MGP-1/395A, OPP KINFRA MINI INDUSTRIAL PARK, SEETHANGOLI, KUDREPPADY, Kasargod, Kerala 671321

Important Notice

Please read our refund policy carefully to understand your rights and options regarding product orders. Due to the specialized nature of flooring materials, most purchases are final, but we offer refund options based on timing and circumstances.

For any questions or concerns regarding our refund policy, please contact us before placing your order.